Service DeskBuilt for IT teams. Loved by users.
DBT ticketing with a Priority × Severity matrix. SLA countdown timers, smart engineer routing, email intake, and encrypted attachments — everything your helpdesk needs in one unified module.
Every feature your team needs.
All 9 capabilities included — no add-ons, no hidden fees.
DBT Numbering
Custom ticket prefix. Immutable IDs shareable with end users and auditors across the full lifecycle.
Priority × Severity
Independent P1–P4 and Low/Med/High/Critical axes. Routing + SLA rules draw from both dimensions.
SLA Countdown
Visible timer per ticket. Auto-escalation on threshold — engineer L1 → L2, email the lead instantly.
Status Lifecycle
New → Assigned → In-Progress → Resolved → Closed. Transitions logged, re-open behavior configurable.
Asset-Tag Linked
Reference an asset on any ticket → device history, CVEs, and patches accessible in one click.
Email Intake
IMAP / Exchange mailboxes polled. De-duped, threaded, and category-parsed automatically.
Engineer Routing
By category, skill, location, or round-robin. Overflow rules for out-of-office coverage built in.
Encrypted Attachments
Stored outside webroot. Virus-scanned before storage. Previewable inline by authorised users only.
Five Queues
All · Unassigned · My Tickets · Resolved · User Tickets. Plus saved filters for custom views.
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Ready to get started?
See Service Desk live in a 15-minute walkthrough with our solution engineer.